FAQs — Marjan3X Bedsheet
Welcome to the Marjan3X Bedsheet FAQ. Below you’ll find quick answers to the questions customers ask most often about our products, orders, shipping, returns and care. Can’t find what you need? Email us at marjan3xbedsheet@gmail.com and we’ll reply within 24–48 hours.
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Ordering & Payment
Q: What payment methods do you accept?
We accept major credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure checkout options available at checkout. All payments are processed securely.
Q: Can I change or cancel my order?
If your order hasn’t shipped yet we’ll do our best to update or cancel it. Contact us immediately at marjan3xbedsheet@gmail.com with your order number — include “Order Update” in the subject for fastest processing.
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Shipping & Delivery
Q: How long does shipping take?
Orders are usually processed within 1–3 business days. Shipping times depend on destination and the chosen courier, but typical delivery windows are:
Domestic: 3–10 business days
International: 7–21 business days
Once your order ships you’ll receive a confirmation email with tracking details.
Q: Do you offer express shipping?
Yes — express shipping options are available at checkout where supported. Rates and delivery times vary by location.
Q: How can I track my order?
After shipping, we’ll email a tracking number. You can also view order status by logging into your account at www.marjan3xbedsheet.com or by using the “Track Order” link in your confirmation email.
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Returns, Exchanges & Refunds
Q: What is your returns policy?
We want you to love your purchase. If you’re not satisfied, contact us within 14 days of delivery to start a return or exchange. Items must be unused, unwashed, and in original condition — see our Returns page for full details and any exclusions.
Q: How do I return an item?
1. Email marjan3xbedsheet@gmail.com with your order number and reason for return or send messages on inbox or whatsapp +971564479113
2. We’ll send return instructions and a return authorization if your item is eligible.
3. Pack the item securely and ship it per instructions. Refunds are issued after we receive and inspect the return.
Q: How long until I get my refund?
Refunds are processed within 5–10 business days after we receive the returned item. Your payment provider may take additional time to post the refund.
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Product, Sizing & Materials
Q: What fabrics do you use?
Most of our sheets are 100% mix cotton (breathable, soft, and durable). Product pages specify the exact fabric, weave (e.g. sateen, percale), and care instructions.
Q: What sizes are available?
We offer standard sizes: Single / Twin, Double / Full, Queen, and King. Size charts are available on each product page — measure your mattress to choose the best fit.
Q: Are your bedsheets suitable for kids?
Yes — our printed designs (like the Cloud Star Moon collection) are great for kids’ rooms and nurseries. Check the product description for pattern scale and fabric details.
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Care & Maintenance
Q: How should I wash my bedsheets?
For long life and best comfort:
Machine wash cold or warm on gentle cycle
Use mild detergent; avoid bleach
Tumble dry low or line dry
Remove promptly to reduce wrinkles
Always check the product label for any specific care instructions.
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Custom, Wholesale & Bulk Orders
Q: Do you accept custom or bulk orders?
Yes — we offer bulk and wholesale pricing for larger orders. Email marjan3xbedsheet@gmail.com with details (quantities, sizes, design requests) and we’ll send a quote and lead time.
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Promotions, Gift Cards & Gifting
Q: How do I apply a discount code?
Enter your promo code at checkout in the “Discount code” field. Only one code may apply per order unless otherwise stated.
Q: Do you offer gift wrapping?
Gift wrapping may be available seasonally or by request. Choose the gift option at checkout if visible or contact us to arrange.
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Quality & Warranty
Q: What if my bedsheet arrives damaged or defective?
We inspect every order before shipping, but if your item arrives damaged or defective, email photos and your order number to marjan3xbedsheet@gmail.com within 7 days. We’ll arrange a replacement or refund.
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Privacy & Security
Q: Is my personal and payment information safe?
Yes. We use secure checkout and industry-standard encryption to protect your payment and personal data. We do not sell your information — see our Privacy Policy on the website for full details.
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Contact & Support
Q: How can I contact customer support?
Email: marjan3xbedsheet@gmail.com
Please include your order number and a short description of your request for faster service. We typically respond within hour.